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Frequently Asked Questions
Technical Service | Frequently Asked Questions |
Frequently Asked Questions

Typically, we will provide a formal quotation within 24 hours of receiving your inquiry. If you require an urgent quotation, please inform us by phone or email, and we will prioritize your request.

Our company fully supports OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. Specific customization options include but are not limited to:


Product specification customization based on customer drawings (or we can provide design support)


Laser marking or brand logo customization on products


Custom packaging design

We can provide customization solutions according to your specific requirements.


Samples of certain product types may be provided free of charge under specific conditions (shipping cost borne by the customer). We also periodically offer sample promotional discounts. For bulk order customers, some products may be provided free of charge. Please inquire for details regarding the sample policy.

The sample delivery time depends on the sample type:


Standard/Stock Item Samples: Usually ready for shipment within 3-7 working days.


Non-Standard/OEM/ODM Samples: Usually require 10-20 working days to prepare for shipment.

The final arrival time depends on the shipping method you select.

(Note: Some samples are available in stock in Moscow. Please contact the Moscow manager for details.)


After order confirmation, the standard production and processing lead time is approximately 30 working days. Specifically:


Raw and auxiliary material preparation: approximately 15 working days


Manufacturing: approximately 15 working days


The lead time for shipping goods to the port of destination primarily depends on the destination country and port, and typically takes 10-20 working days (excluding customs clearance). Specific shipping arrangements and estimated lead times will be provided after order confirmation.

Handet is a professional manufacturer. The factory is located in Changzhou City, Jiangsu Province, China.

We offer a wide variety of product lines. Standard models and conventional sizes are usually kept in stock. Please inquire for specific stock availability.

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